Refund policy
💚 Our Love-Your-Order Guarantee
At KozzyCo, we want you to absolutely love what you receive. That's why we're committed to 100% satisfaction. If something isn't right, we'll make it right, that's our promise to you.
✅ You Get a Full Refund If:
🛠️ Item arrives damaged or defective
Full refund or replacement, no questions asked. This one's on us.
📦 Wrong item received
We'll fix it immediately and make it right.
💭 Not what you expected
Contact us within 30 days of purchase. Item must be unworn, unwashed, and in original condition with tags attached.
Unfortunately, we cannot accept returns on promotional/giveaway/ final sale items or gift cards.
📧 How to Request a Refund:
Email us at support@kozzyco.co with:
- Your order number
- A brief description of what happened
- A photo if possible (helps us resolve things faster!)
We're real people who genuinely care, and we respond quickly, usually within 24 hours.
💚 Most issues are resolved within 1-2 business days.
🌍 International Customer Rights & Refunds
🇪🇺 EU 14-Day Cooling Off Period
For our Steeped Saints in the European Union:
EU consumer protection laws give you 14 days from receiving your order to return it for any reason—no questions asked, no justification needed.
Return requirements:
- ✅ Unworn, unwashed, with tags
- ✅ In original packaging
- ✅ Include proof of purchase
How to return:
Email support@kozzyco.co with your order number and we'll walk you through the process step-by-step.
💳 Refund Timeline & Process
Here's exactly what happens:
1️⃣ We receive your return (you'll get a confirmation email)
2️⃣ We inspect the item (usually within 1-2 business days)
3️⃣ We email you the decision:
- ✅ Approved: Refund processed within 10 business days
- ❌ Issue found: We'll contact you to resolve it
4️⃣ Your bank processes the refund (5-7 business days typically)
Total timeline: Most refunds appear in your account within 15-20 business days from when we receive your return.
⏰ Refund Not Showing Up?
If it's been more than 15 business days since we approved your return and you haven't received your refund:
📧 Contact us immediately: support@kozzyco.co
We'll:
- Verify the refund was processed on our end
- Provide documentation for your bank if needed
- Investigate any delays or issues
- Work with you until it's resolved
You shouldn't have to chase your money. We're on your side. 💚
⏰ Important Details:
✅ Refund window: 30 days from purchase date
✅ Condition: Items must be unworn, unwashed, and in original condition
✅ Contact: support@kozzyco.co (we're actual humans, not bots!)
✅ Response time: Usually within 24-48 hours
✝️ Why Shop With Confidence at KozzyCo
🙏 Family-owned, faith-driven business
We treat every customer with kindness, respect, and genuine care.
🌳 Sustainable & ethical
Made-to-order means zero waste and intentional craftsmanship.
💚 Real humans, real care
No bots. No runarounds. No corporate scripts. Just genuine support from people who actually care.
✝️ Purpose-driven impact
Every purchase plants hope through trees and empowers women farmers globally.
We're not a faceless corporation.
We're a community of Steeped Saints walking this journey together, with grace, not drama. With faith, not fear.
If something's wrong, just reach out. We're here to help. 💚
Questions? We're always here: support@kozzyco.co
This policy is subject to change, but we'll always keep it fair and rooted in kindness.